Payment reminder emails go unread. Phone calls go unanswered.
Astra.Chat sends personalised Viber messages that customers actually open — with a payment link, outstanding balance, and a reply button. Automated flows handle the follow-up. Your team only steps in when it matters.
Viber Business · TelecomBG
Hello, Ivan 👋
Outstanding balance of 142.00 BGN
Due date: 15 June 2025
09:14 · ✓✓
Can I arrange a payment plan?
09:21
Of course! We're connecting you with a consultant to discuss a payment plan.
09:21 · ✓✓
1,247
Sent today
91%
Opened
38%
Paid
91%+
Viber message open rate
0
manual exports from billing
24/7
automated sending, no agent needed
Days
not weeks, to first payment
How it works
From overdue invoice to paid — automatically
01
Invoice or due date triggers the flow
Astra.Chat monitors your billing system or CRM. When a payment is approaching or overdue, it fires the reminder automatically — no manual export needed.
02
Personalised Viber message delivered
Each message includes the customer's name, outstanding amount, due date, and a direct payment link. Sent over Viber — where open rates are above 90%.
03
Customer replies or clicks pay
The customer can pay immediately via the link, ask a question, or request a payment plan — all handled in the same Viber thread.
04
Replies route to your team if needed
Automated flows handle common replies. Anything that needs a human goes to your team via Astra.Chat or Astra.Helpdesk with full context.
What changes
Customers pay because they see the message
- Open rates above 90% — far above email
- Payment link embedded in every message
- Personalised per customer — name, amount, due date
- Automated escalation after no response
- All conversations logged against the customer record
- No manual export from your billing system
Open rate by channel
Collection timeline
What you configure
Your message, your timing, your escalation logic
In production
“Deployed for telecom and utility businesses in Bulgaria — automated Viber billing reminders replacing manual email and phone outreach. Open rates consistently above 90%, with payment links embedded in every message.”
— Telecom and utilities sector, Bulgaria
Ready to automate collections?
See this running for your business
We'll show you Astra.Chat configured for your payment workflow — with your message templates, your payment gateway, and your escalation logic.