Astra.VoiceVoice AI · 24/7

Your best agent never sleeps, never waits, never misses a call

Answers inbound calls, verifies callers, resolves billing and service queries in natural language, and escalates to a human only when it matters.

Deployed in production for Comnet — handling real customer calls in Bulgarian

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🔒panel.astracore.eu / voice

Live calls

3 calls in progress

Live call

+359 88 ••• •821

Ivan PetrovComnet · Sofia

Duration

02:14

Live transcript

Streaming · BG

Astra.Voice00:02

Good afternoon, you've reached Comnet. How may I help you?

Caller00:08

Hello, I have a question about my bill.

Astra.Voice00:21

I found your invoice. You have an outstanding balance of 124 BGN, due tomorrow.

Caller00:38

74%calls resolved without an agent

8saverage caller verification time

24/7availability, zero hold time

Live demo

This is the actual Astra.Voice agent

Trained on a telecom billing scenario — ask about your bill, request a callback, or just say hello.

No app neededWorks in your browser30 second demo

How every call works

Call received

Instant answer, no hold music, no IVR maze.

Voice recognised

Natural language processing — Bulgarian and multilingual supported.

Caller verified

Account matched against your billing system in real time.

Request handled

Billing query, booking, or information lookup resolved.

Resolved or escalated

Call closed automatically or routed to a human with full transcript.

What Astra.Voice can do

Multilingual speech recognition

Understands natural speech including Bulgarian — handles truncated words, numbers spoken aloud, and regional variation. No scripted menu prompts required.

Real-time CRM and billing API integration

Verifies caller identity and retrieves account data live during the call. No manual lookup, no hold time. The agent knows who is calling before the second sentence.

Smart escalation with context handoff

When a human agent takes over, they receive the full call transcript and verified caller details instantly — no re-verification, no repeated questions.

Full call logging and analytics

Every call recorded, transcribed, and fed into Astra.Analytics. Track resolution rates, escalation reasons, and conversation quality at scale.

Built for your industry

How businesses use Astra.Voice

Telecom

Billing support at scale

Deployed in production for Comnet — handling caller verification, billing queries, and payment reminders without agent involvement. Resolves 74% of calls end-to-end.

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HealthcareServices

Appointment booking and confirmation

The AI books, confirms, and reschedules appointments via phone, fully integrated with your calendar system. Outbound reminders reduce no-shows without human dialling.

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UtilitiesFinance

Outbound notification campaigns

Proactive outbound calls for payment reminders, service alerts, and customer surveys — natural language, personalised per account, tracked end-to-end.

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Works better together

Missed call

Call unanswered or ended without resolution

Automatic Viber follow-up

via Astra.Chat — in the channel they check most

Triggered automatically — no human intervention required

Missed calls don't mean lost customers

When a call goes unanswered or ends without resolution, Astra.Voice automatically triggers a Viber message via Astra.Chat — keeping the conversation alive in the channel the customer checks most. Your team sees the full context in one place.

Learn about Astra.Chat

Works with everything

Powerful integrations

Astra.Voice connects to your telephony infrastructure, automation tools, and communication channels out of the box.

Ready to get started?

See it running in your environment

We'll configure Astra.Voice for your call flows, your language, and your billing system — then show you a live demo.

Book a discovery call Or talk to the AI demo first →