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Astra.HelpdeskEmail · Portal · Forms

Stop managing support from your inbox

Astra.Helpdesk collects every customer issue from email, portal, and web forms into one organized queue — with SLAs, routing rules, and real-time notifications so nothing gets missed.

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SLA managementAuto-routingReal-time notifications
9:41
Astra.Helpdesk
24 tickets

3 tickets at SLA risk — action needed

Invoice not received for March

Open
Meridian GroupSLA 1h 42m ⚠

Unable to access client portal

In Progress
Nova IndustriesSLA 3h 10m

Request to update billing address

Pending
Orion LogisticsSLA 6h 05m

API token expired — integration broken

Open
Vertex SolutionsSLA 0h 28m ⚠

Export report shows wrong date range

In Progress
Cascade MediaSLA 8h 00m

New user onboarding — account setup

Resolved
Meridian GroupSLA —
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The actual Astra.Helpdesk app

Loaded with sample tickets, agents, and SLA rules from a fictional company — see exactly what your team would use every day.

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Everything your support team needs

Built for teams that can't afford to miss a ticket

All tickets24
#4821Invoice not received for MarchOpen1h 42m
#4820Unable to access client portalIn Progress3h 10m
#4819Request to update billing addressPending6h 05m

Ticket management

No more missed emails, no more shared inboxes. Every customer issue from every channel lands in one organized queue — with full history, priority, and status visible at a glance.

Customer portal
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Subject · Description · Attachment

My tickets (3)KB articles

Customer self-service

Give clients a simple portal to raise tickets and find answers themselves. Your queue stays lean, your agents focus on issues that actually need them.

#4821 · SLA tracker⚠ At risk
First response1h 42m left
Resolution5h 30m left

Service level agreements

Set response and resolution timeframes by ticket type or team. Alerts fire before an SLA is breached — nothing falls through the cracks.

Assignment rules
Priority = High→ Senior team
Channel = Email→ Round-robin
Tag = Billing→ Finance dept

Assignment rules

Route tickets to the right team automatically, balance workload across agents, and escalate overdue tickets without manual intervention.

Status: Open ×Priority: High ×SLA: At risk ×Agent: Me ×
#4821Invoice not received for March⚠
#4820Unable to access client portal
#4817API token expired — integration broken⚠

Customization and controls

Add custom fields, configure workflows, and save views that match exactly how your team works. Built around your process, not the other way around.

Ticket volume · This week
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Resolution rate

91.4%

Avg. resolution

4h 12m

Insights and reporting

Know how your team is performing without asking. Volume trends, resolution rates, SLA compliance, and agent workload — all in one view.

My queue
Open8m ago

Invoice not received for March

Meridian Group

In Progress24m ago

Unable to access client portal

Nova Industries

Pending1h ago

Request to update billing address

Orion Logistics

Mobile access

Astra.Helpdesk works like an app on any device — straight from the browser, no installation required. Your agents stay responsive wherever they are.

Custom views

See exactly what you need, nothing you don't

Save any combination of filters as a named view — open, assigned to me, high priority, SLA at risk — and pin it to your sidebar. Every agent sees their queue their way. Managers see the full picture.

My open ticketsSLA at riskUnassigned · High priorityPending client reply
#4821Open

Invoice not received for March

Meridian Group

Georgi Petrov8m ago
1h 42m ⚠
#4820In Progress

Unable to access client portal

Nova Industries

Elena Vaseva24m ago
3h 10m
#4817Open

API token expired — integration broken

Vertex Solutions

Unassigned2h ago
0h 28m ⚠

Deployed and configured by the AstraCore team. Most clients are live within days.

We handle setup, email integration, SLA configuration, and agent onboarding — so your team starts using Astra.Helpdesk from day one, not after a month of configuration.

Who uses Astra.Helpdesk

Small teams

Growing out of a shared inbox

  • All tickets in one place from day one
  • No more CC chains or missed replies
  • Simple queue your whole team can use
  • Up and running in days, not weeks
Mid-size operations

Needing SLAs and smart routing

  • SLA rules by ticket type and team
  • Automatic routing and workload balancing
  • Escalation rules that fire without manual oversight
  • Performance reporting for team leads
Enterprise teams

Multi-department, multi-channel

  • Separate queues per department
  • Custom fields per ticket category
  • Executive reporting and compliance tracking
  • Full audit trail on every ticket and action

Works with everything

Powerful integrations

Connect Astra.Helpdesk with your communication channels and existing tools to keep every support interaction in one place.

Ready to get started?

See it configured for your team

We'll set up Astra.Helpdesk with your ticket categories, SLA rules, and team structure — then walk you through it live.

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