Every call, every agent, every decision — visible in one place
Real-time analytics across your call center, chat, and voice operations — built for managers who need answers, not spreadsheets.
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AstraCore
Analytics
Views
General Overview
Meridian Group · Today, 14 April 2025
Total calls today
342
+8.3%Avg handle time
5:42
−0:18First call res.
89%
+1.4%Active agents
14
3 on callCall Volume — Today
Queue & SLA
7-day trend
Agent Performance
5 agents active todayTotal calls
342
+8.3%Avg handle time
5:42
−0:18First call res.
89%
+1.4%Active agents
14
3 on callCall Volume — Today
Top agents today
The actual Astra.Analytics app
Loaded with real-world sample data from a fictional telecom company — see exactly what your team would see on day one.
What Astra.Analytics shows you
One system, three views
Built for every level of your organisation
Real-time team oversight
- Live agent status board
- SLA compliance at a glance
- Instant alerts for dropped calls or queue spikes
- Drill down to individual call recordings
Agent status board
Weekly summaries without logging in
- Automated PDF or email digest
- High-level KPIs — no noise
- Trend lines week over week
- Board-ready charts with no formatting required
From: Astra.Analytics <reports@astracore.eu>
Weekly digest — Meridian Group
2,418
Total calls
89%
FCR rate
+6.2%
vs last week
97%
SLA met
Know how you're performing
- Personal call stats and quality scores
- Daily targets and live progress
- Feedback from supervisors
- No access to other agents' data
Ivan Petrov
● Online
Getting started
Live in 48 hours — without touching your existing infrastructure
We connect to your CDR feed
Read-only connection to your existing call center, PBX, or Astra.Voice — no changes to your infrastructure, no downtime.
We configure your dashboard
Our team builds your views, sets up your KPIs, and loads sample data so you can see your metrics before go-live.
You're live
Within 48 hours your team has a working dashboard — managers, executives, and agents all see their relevant view from day one.
No changes to your existing call center setup · Read-only connection · Your data stays in your environment
In production
“Management reporting moved from manual weekly exports to automatic daily summaries. The team now opens the dashboard instead of building spreadsheets.
Works with everything
Powerful integrations
Astra.Analytics connects to your telephony infrastructure and AstraCore products to surface insights across every channel.
Ready to get started?
See your own data in the dashboard
We'll connect to your call center, load your metrics, and show you exactly what your team would see — before you commit to anything.