Terms of Service

1. Acceptance of Terms

By accessing or using the AstraCore website (astracore.eu / astracore.ai) or any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our website or services.

These Terms apply to all visitors, customers, and users. For enterprise customers, additional terms may be agreed in a separate written agreement which supersedes these Terms where they conflict.

2. Description of Services

AstraCore provides AI-powered customer communication software, including but not limited to:

• Astra.Chat — AI chat automation for messaging platforms.
• Astra.Voice — Voice AI for call centres and SIP integrations.
• Astra.Analytics — Intelligent analytics and reporting dashboards.
• Astra.Helpdesk — AI-enhanced helpdesk and ticket management.
• Astra.CRM — AI-powered customer relationship management.
• Astra.ERP — Integrated enterprise resource planning platform.

3. Use of the Website

You agree to use our website only for lawful purposes. You must not:

• Use the site in any way that violates applicable local, national, or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the website or its related systems.
• Engage in conduct that restricts or inhibits anyone's use or enjoyment of the website.
• Use automated tools to scrape, crawl, or extract data from the website without prior written consent.

4. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, and software — is the property of AstraCore or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

5. Demo Requests and Communications

When you submit a demo request or contact form, you consent to AstraCore contacting you via the details provided for the purpose of responding to your enquiry and discussing our products and services. You may opt out of further communications at any time.

6. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

7. Disclaimer of Warranties

The website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, AstraCore shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to use) the website.
• Any conduct or content of any third party on the website.
• Unauthorised access, use, or alteration of your data.

9. Indemnification

You agree to indemnify and hold harmless AstraCore and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the website, or your violation of these Terms.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria and applicable EU law. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bulgaria.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after any changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at: