Your agents spend 40% of every call just verifying who they're talking to
Astra.Voice handles caller verification automatically — before a single agent picks up. Account number, date of birth, PIN, or any custom field. The caller is authenticated by the time your team says hello.
Inbound call received
+359 2 *** ****
IVR: Enter account number
Caller entered: 4821-••••
DOB verified
Match confirmed ✓
Routing to agent — pre-verified
Queue: Billing support
Agent screen — caller pre-verified
Name
Ivan Petrov
Account
4821-7734
Balance
BGN 142.00
40%
less time on ID verification
0s
agent time wasted on unverified calls
100%
of callers authenticated before agent
1 day
typical configuration time
How it works
From ring to ready — without a human in the loop
01
Caller dials in
The caller reaches your contact centre number. Before any agent is connected, Astra.Voice answers automatically.
02
Astra.Voice verifies identity
The IVR flow collects account number, date of birth, PIN, or any combination you configure. The caller never waits on hold during this step.
03
Verified status passed to agent
The agent's screen shows the verified customer record before they say hello — name, account, outstanding balance, and last interaction.
04
Unverified calls handled separately
Callers who fail verification are routed to a dedicated queue or offered a callback — your agents never waste time on unauthenticated sessions.
What changes
Every agent starts every call with context
- 40% reduction in average handle time
- Agents start every call with context, not questions
- No more manual ID reads on recorded lines
- Configurable: PIN, DOB, account number, or custom field
- Works with any existing telephony — no rip-and-replace
Today's verification rate
Avg handle time
In production
“Deployed for Comnet — one of Bulgaria's largest ISPs — handling inbound call verification at scale. Callers are authenticated via account number and PIN before reaching any agent, across multiple support queues.”
— Telecom and ISP sector, Bulgaria
Configuration
Built around your verification logic
Ready to get started?
See this running for your contact centre
We'll configure a verification flow for your telephony setup and show you exactly how it reduces handle time — with your own call data, not a slide deck.