Your customers are calling. Make sure you're ready.
Billing queries, service outages, payment reminders — AstraCore handles the volume so your team handles the complexity. Trusted by Comnet and Vivacom.
74%
calls resolved by AI
3+
enterprise deployments
Viber
90%+ reach in Bulgaria
Live
real-time call dashboards
Recommended for telecom and utilities
Companies like yours use Astra for…
Challenges we solve
What telecom teams come to us with
Call volumes spike and wait times go up
Astra.Voice handles routine queries automatically — balance checks, bill explanations, payment confirmation — so your human agents are free for the calls that actually need them.
Customers don't answer phone calls anymore
Viber has over 90% penetration in Bulgaria. Astra.Chat sends payment reminders and service updates via Viber — and customers actually read them.
No visibility on what's causing churn
Astra.Analytics surfaces the calls that ended badly, the issues that keep recurring, and the agents who need coaching — before churn happens.
Support tickets disappear into a shared inbox
Astra.Helpdesk gives every ticket an owner, an SLA, and a trail. Nothing is lost, nothing is forgotten, and management can see the queue in real time.
Client reference
“AstraCore gave us a single platform to handle every customer touchpoint — from first contact to resolution. The deployment was faster than anything we'd experienced before.”
— Head of Customer Operations, Comnet
How it fits together
One connected customer experience
Ready to modernise your contact centre?
Talk to someone who knows telecom
We've deployed for Comnet and Vivacom. We know your call volumes, your billing workflows, and your compliance requirements. Let's show you what that looks like.