Your call center manager has no idea what happened yesterday until end of week
Astra.Analytics gives supervisors a live dashboard — call volume, handle time, first-call resolution, queue depth, and agent performance in real time. Managers get historical reports without building a spreadsheet. Problems surface before they become complaints.
Calls today
247
+12%
Avg handle
4m 12s
-8%
FCR
78%
+3%
In queue
3
Calls by hour
Agent status
Live
queue and agent visibility
0
end-of-week report delays
100%
of calls automatically logged
Real
first-call resolution tracking
How it works
From every call to a dashboard that actually tells you something
01
Every call captured automatically
Astra.Voice logs every call — duration, outcome, wait time, agent, queue. No manual entry. Data flows into Astra.Analytics in real time.
02
Live dashboard for supervisors
Queue depth, active calls, agents on break, average handle time — visible right now, not in tomorrow's report.
03
Historical analysis for managers
Call volume by hour, day, and week. First-call resolution rates. SLA compliance by queue. Agent performance rankings — all in one place.
04
Alerts before problems become crises
Astra.Analytics triggers alerts when queues breach thresholds, when FCR drops, or when a specific agent's handle time spikes. You know before it shows up in a complaint.
What changes
Supervisors see problems before customers complain
- Live queue and agent status — no end-of-week reports
- Call volume, handle time, FCR in one dashboard
- Agent performance visible without a spreadsheet
- Alerts when metrics breach thresholds
- Historical trends for forecasting and staffing
- No separate BI tool needed
Queue health · Right now
FCR trend — last 4 weeks
What's included
Three views, one system
In production
“Deployed for Comnet and other Bulgarian contact centre operations — Astra.Analytics running alongside Astra.Voice, giving supervisors live visibility across multiple queues and agent groups without a separate BI platform.”
— Telecom sector, Bulgaria
Ready to see your contact centre in real time?
See your contact centre in real time
We'll connect Astra.Analytics to your call infrastructure and show you the live dashboard with your own call data — not a sample dataset.